One does not have to take too much time to discover a seemingly endless supply of negative reviews and condemnations of Greystar properties. Here are but a few samples that we have stumbled across.

• Yelp reviews of a property purchased by Greystar: Pay close attention to the shift in reviews once Greystar bought out the previous owners.
• Greystar’s response to a tenant who passed away in one of their properties: “If you die, Greystar will change the locks and keep your belongings”
• Yelp reviews for another property purchased by Greystar: “When Greystar took over, we had to fight rent increases, inexplicable policy changes, and extremely rude managers when we moved out. The manager in the right office was consistently cruel to me and the people that worked for her. To be honest, I’d never encountered someone as willfully malicious as her”
• More nasty surprises for tenants after Greystar takes over their building: “I’m curious about this new owner, Greystar. Is it really possible an office could be so hapless, or does this sound like something more sinister? Is this company familiar to anyone and if so, are they reputable?”
• Review of one of their properties in Seattle…noticing a theme? “After moving out on 3/31, I returned to thoroughly clean my apt, cleaner than was when I received it. After 6 weeks of run-around and being lied to about accounting dept problems in issuing checks, they are now claiming I was charged $90.00 for cleaning. They never mailed me a statement of charges. It appears that their modus operandi is to prey upon their downtrodden low-income residents who lack the ability to fight back.”
• Better Business Bureau complaints: Not to downplay the fact that the BBB is a fairly dubious organization focused only on accruing revenue at this point, but the complaints speak for themselves. “Since terminating my lease and moving out, I have been contacting the management company to discuss my security deposit. With each call, I have requested to speak to management regarding the timing and amount of the deposit to be returned. I specifically have requested documented proof of conditions in the apartment that merited a reduction in our deposit for cleaning purposes, as I paid for cleaning services prior to move out. I have an outstanding deposit of approximately $250, not including the disputed cleaning charges, and management has refused to respond or return my phone calls. No expected date of delivery has been provided for the return of my deposit.”
• Tragedy at a Greystar property: “The fatal balcony collapse occurred when a group of young people, most of them from Ireland, celebrated a 21st birthday at Library Gardens, a 176-unit complex build eight years ago. Library Gardens is owned by BlackRock, a New York investment firm, and managed by Charleston, S.C.- based Greystar.Berkeley officials said Greystar was unable to provide proof that it had conducted city-required apartment inspections before the tragedy.”

The complaints against Greystar management go on and on. Clearly they have only one interest, and that is their bottom line. Do not allow yourself to be exploited by this company!

Over the years Greystar has become one of the largest property management companies in the United States by acquiring smaller companies and neglecting their properties in an attempt to maximize profits at the expense of their tenants. They over 1500 properties across the United States as well as properties in Mexico and the United Kingdom. In many cases, such as at the Corinthian Apartments in SeaTac at the center of SeaSol’s current campaign, they focus on marketing toward desperate immigrant families that lack the language capabilities to thoroughly review their leases and communicate with management in an attempt to advocate for themselves.

If you live in a building that is currently managed by Greystar Real Estate Management or your building is in the process of being acquired by them, we URGE you to take precautions to protect yourself, your family, and your fellow tenants against their exploitative practices. You can be certain that there will be hidden fees charged upon move out as well as a bevy of other issues!

Seattle Solidarity Network is currently engaged in a campaign against Greystar Real Estate Management in which we are demanding that they repay a former tenant over $500 in charges for damages which resulted from a massive plumbing failure due to the poor state of one of their properties located in SeaTac, WA.

The family which lived in this apartment endured 20 days of having no functional restroom due to plumbing issues in both their unit and the unit above them. When approached, Greystar’s property manager responded by suggesting they use the bathroom in the leasing office (which closes at 6pm daily). The leak above their apartment resulted in extensive damages to the walls, paint, and carpets. To add insult to injury, when confronted once more about these serious issues, management gave the former tenants two movie tickets.

When the tenants were finally able to escape from their Greystar-induced nightmare, they were shocked to find that not only were Greystar withholding their security deposit but were also demanding that they pay nearly $600 in fines associated with the damage caused by Greystar’s own negligence. Under the threat of the fines immediately going to collections, the former tenants reluctantly paid up and got in touch with SeaSol to begin a campaign as soon as possible.

The aim of this campaign is twofold; we seek not only to compel Greystar to refund these ridiculous fees to their former tenants but to warn other potential renters as well. This is not an isolated incident, as you can tell by the sheer amount of awful reviews of their limitless supply of shoddy properties.