Tenant Reviews of Greystar

One does not have to take too much time to discover a seemingly endless supply of negative reviews and condemnations of Greystar properties. Here are but a few samples that we have stumbled across.

  • Yelp reviews of a property purchased by Greystar: Pay close attention to the shift in reviews once Greystar bought out the previous owners.
  • Greystar’s response to a tenant who passed away in one of their properties: “If you die, Greystar will change the locks and keep your belongings”
  • Yelp reviews for another property purchased by Greystar: “When Greystar took over, we had to fight rent increases, inexplicable policy changes, and extremely rude managers when we moved out. The manager in the right office was consistently cruel to me and the people that worked for her. To be honest, I’d never encountered someone as willfully malicious as her”
  • More nasty surprises for tenants after Greystar takes over their building: “I’m curious about this new owner, Greystar. Is it really possible an office could be so hapless, or does this sound like something more sinister? Is this company familiar to anyone and if so, are they reputable?”
  • Review of one of their properties in Seattle…noticing a theme? “After moving out on 3/31, I returned to thoroughly clean my apt, cleaner than was when I received it. After 6 weeks of run-around and being lied to about accounting dept problems in issuing checks, they are now claiming I was charged $90.00 for cleaning. They never mailed me a statement of charges. It appears that their modus operandi is to prey upon their downtrodden low-income residents who lack the ability to fight back.”
  • Better Business Bureau complaints: Not to downplay the fact that the BBB is a fairly dubious organization focused only on accruing revenue at this point, but the complaints speak for themselves. “Since terminating my lease and moving out, I have been contacting the management company to discuss my security deposit. With each call, I have requested to speak to management regarding the timing and amount of the deposit to be returned. I specifically have requested documented proof of conditions in the apartment that merited a reduction in our deposit for cleaning purposes, as I paid for cleaning services prior to move out. I have an outstanding deposit of approximately $250, not including the disputed cleaning charges, and management has refused to respond or return my phone calls. No expected date of delivery has been provided for the return of my deposit.”
  • Tragedy at a Greystar property: “The fatal balcony collapse occurred when a group of young people, most of them from Ireland, celebrated a 21st birthday at Library Gardens, a 176-unit complex build eight years ago. Library Gardens is owned by BlackRock, a New York investment firm, and managed by Charleston, S.C.- based Greystar.Berkeley officials said Greystar was unable to provide proof that it had conducted city-required apartment inspections before the tragedy.”

The complaints against Greystar management go on and on. Clearly they have only one interest, and that is their bottom line. Do not allow yourself to be exploited by this company!


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